GambleZen Privacy Policy

At GambleZen Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit gamblezen.com, register an account, use GambleZen login, claim a GambleZen bonus or otherwise interact with our services. By using our platform, you agree to the practices described in this policy. GambleZen Casino is operated under the ownership of Altacore N.V. / Fortuna Games N.V., licensed and regulated by the Curaçao Gaming Control Board under licence OGL/2023/109/0075.

Information We Collect

We collect several categories of information to provide you with a safe and personalised gaming experience. When you register at Gamble Zen, we ask for your name, date of birth, address, email, phone number and payment details. We also collect information automatically as you browse our site, including your IP address, device type, browser, and gameplay history.

• We gather registration data, including identity documents required for KYC verification
• We record your deposit and withdrawal history, including the currency and payment method used
• We track your gaming activity, including sessions, bets, wins and bonus usage such as any GambleZen no deposit bonus or GambleZen promo code you redeem
• We log your communications with our support team via email and LiveChat
• We collect technical data such as cookies, device identifiers and geolocation to prevent fraud and comply with restricted-country rules

How We Use Your Information

Our GambleZen platform uses your personal data for several legitimate purposes. We use your information to verify your identity, process deposits and withdrawals, prevent fraud and money laundering, and ensure compliance with our licensing obligations. We also use your data to personalise promotions, including welcome offers, the Wednesday Bonus, Weekend Reload Bonus, Weekly Cashback and Wheel of Fortune rewards.

Here at Gamble Zen, we may also use your contact details to send you marketing communications about new games, tournaments or a GambleZen bonus code, unless you have opted out. You can update your marketing preferences at any time through your account settings or by contacting our support team.

Legal Basis for Processing

We process your personal data based on several legal grounds, including performance of our contract with you, our legitimate business interests, compliance with legal and regulatory obligations, and, where applicable, your consent. When you complete GambleZen casino login or place a bet on our sportsbook or casino games, you acknowledge that we will process your data as described in this policy.

Cookies and Tracking Technologies

Our GambleZen Casino website uses cookies and similar technologies to enhance your browsing experience, remember your preferences and analyse site traffic. Cookies also help us detect suspicious activity and prevent unauthorised access to your account. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties in the following circumstances:

• We share data with payment providers such as Visa, Mastercard, Skrill, Neteller, Jeton Wallet and MiFinity to process deposits and withdrawals
• We share information with game and live-dealer providers, including Evolution Gaming, NetEnt, Microgaming, Pragmatic Play and Betsoft, to verify eligibility for bonuses and detect irregular play
• We disclose data to regulatory authorities, including the Curaçao Gaming Control Board, where legally required
• We share information with fraud-prevention and identity-verification services to complete KYC checks
• We may share data with professional advisors, auditors or law enforcement when necessary to comply with legal obligations

Know Your Customer (KYC) Verification

To comply with anti-money-laundering regulations, we require identity verification before processing withdrawals. Our KYC team, reachable at kyc@gamblezen.com, may request proof of identity, address and payment ownership. We retain this documentation for as long as required by applicable law and our licensing conditions. Failure to provide requested documents may result in delayed or refused withdrawals.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to comply with legal, tax and regulatory obligations. Where you close your GambleZen account, we may retain certain records, including transaction history, for the period required under Curaçao gaming regulations.

Data Security

Our GambleZen Casino platform employs industry-standard security measures, including encryption, secure servers and restricted access controls, to protect your personal data from unauthorised access, alteration or disclosure. While we take reasonable steps to safeguard your information, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• You have the right to access the personal data we hold about you
• You may request correction of inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain processing activities, including marketing communications
• You have the right to request a copy of your data in a portable format
• You may withdraw consent where processing is based on consent, without affecting prior lawful processing

To exercise any of these rights, please contact us at support@gamblezen.com. We will respond to your request within a reasonable timeframe in accordance with applicable data protection laws.

International Data Transfers

As GambleZen Casino serves players across Canada, Australia, Germany, Portugal, Brazil, Poland, Hungary, Italy, Chile and other international markets, your data may be transferred to and processed in countries outside your country of residence. We take appropriate safeguards to ensure your information remains protected wherever it is processed.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted territories, including but not limited to the United States, the United Kingdom, France, Spain, the Netherlands and several other listed jurisdictions. We reserve the right to refuse service to players from any additional jurisdiction at our discretion, and we may request documentation to verify your location.

Children's Privacy

Our services are strictly intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account, we will immediately close the account and delete the associated data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or business operations. We encourage you to review this page periodically. Continued use of GambleZen Casino after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy, how we handle your data, or wish to exercise your privacy rights, please reach out to our support team at support@gamblezen.com or contact our KYC department at kyc@gamblezen.com. Our LiveChat support is also available 24/7 for any privacy-related inquiries regarding your GambleZen account.