GambleZen Terms and Conditions

Welcome to GambleZen Casino. These Terms and Conditions govern your use of our website at gamblezen.com and all services we provide. By creating an account, using our platform, or claiming any GambleZen bonus, you agree to be bound by the terms set out below. Please read them carefully before you register or make a deposit with us.

Who We Are

Our casino is operated by Altacore N.V. / Fortuna Games N.V., licensed and regulated by the Curaçao Gaming Control Board under licence number OGL/2023/109/0075. We at GambleZen have been operating since 2023, offering our services to players across Canada, Australia, Germany, Portugal, Brazil, Poland, Hungary, Italy, Chile and other international markets. At Gamble Zen, we are committed to providing a fair, secure and enjoyable gaming environment for every registered player.

Eligibility and Account Registration

You must be at least 18 years old, or the legal age of gambling in your jurisdiction, to complete GambleZen casino sign up. Only one account per person, household and IP address is permitted. During GambleZen login and registration, you agree to provide accurate, current and complete information. We reserve the right to verify your identity and request supporting documents at any time, including for anti-money-laundering and KYC purposes.

• You confirm that all details provided during casino GambleZen registration are truthful
• You agree not to share your GambleZen login credentials with third parties
• We may suspend or close accounts found to be duplicated or fraudulent

Restricted Territories

We do not accept players residing in a number of jurisdictions, including but not limited to Afghanistan, Cuba, France, Iran, the Netherlands, Ontario, Russian Federation, Singapore, Spain, Ukraine, the United Kingdom, the United States and its dependencies, and Venezuela, among others listed in our full restricted countries policy. We reserve the right to refuse or restrict access from any further jurisdictions at our own discretion, even where not explicitly named.

Deposits, Withdrawals and Currencies

We accept EUR, CAD and AUD. Payments received in any other currency are converted to your account currency at the prevailing exchange rate, with any conversion premium payable by you. Our minimum deposit is €20 / C$30 for standard welcome stages, and €500 / C$750 for high-roller first deposits. The minimum withdrawal amount is €20.

• We accept Visa, Mastercard, JCB, Discover, Skrill, Neteller, Jeton Wallet, MiFinity, Paysafecard and bank transfer
• Cash and cheques are not accepted under any circumstances
• Third-party deposits are forfeited and returned to the rightful owner
• Withdrawals are paid back to the original deposit method wherever possible

Our withdrawal limits are €2,000 per 24 hours, €5,000 per 7 days and €20,000 per 30 days, varying according to your VIP status, chosen method and account activity. Wins exceeding €20,000 are paid in monthly instalments of up to €20,000, while progressive jackpot wins are paid in full. Only one pending withdrawal per payment method is allowed at any time. Deposits must be wagered a minimum of three times before a withdrawal request can be processed, and a withdrawal will be refused where total bets fall below the amount of your last deposit.

Standard processing takes two banking days, though this may extend due to payment channels, additional account checks or public holidays. We may open a legitimacy check on your winnings with the relevant game provider, which can take between 3 and 14 days from notification. Once approved, cashout time is typically 1–5 days.

Bonuses and Promotions

Our Welcome Bonus Pack offers 500% up to C$5,450 / €3,625 plus 350 free spins across your first four deposits, each requiring a minimum deposit of €20 / C$30. If you are searching for a GambleZen bonus code, GambleZen promo code or GambleZen no deposit bonus codes, please note that current offers and any active GambleZen casino no deposit bonus are published exclusively on our promotions page and applied automatically or via GambleZen login once eligibility is confirmed.

All bonus funds carry a 40x wagering requirement on the bonus plus deposit amount, and free-spin winnings must be wagered 40 times before withdrawal. The maximum bet permitted while wagering any GambleZen bonus is €5 / C$5 or C$7 / €5, depending on the offer. Bonuses expire 10 days after activation unless stated otherwise, and requesting a withdrawal cancels any unused bonus. Maximum cashout from free spins is capped at C$150 / €100, and total winnings generated while wagering a bonus are capped at five times the bonus amount granted.

• Only one bonus may be active on your account at any time
• Deposit bonuses cannot be combined with one another
• Live Casino games cannot be played while a bonus is active
• Certain slots, including titles from Amusnet, are excluded from bonus play entirely
• Sportsbook wagering requires 15x the bonus, while casino bonus money requires 30x

We also run a Wednesday Bonus, Weekend Reload Bonus, Weekly Cashback of up to 30%, Daily Bonus Map, Daily Missions, Bonus Shop and Wheel of Fortune promotions, each governed by its own specific terms published at the time of the offer.

Loyalty Programme

Our VIP programme features five tiers represented as tiki masks: Zen Challenger, Veteran Zen, Serene High Roller, Master of Wagers and Zen Grandmaster, offering cashback from 10% up to 30%. Higher tiers unlock a dedicated VIP manager, improved withdrawal limits and exclusive promotions reserved for loyal members of our casino.

Responsible Gambling

We encourage all players to gamble responsibly and offer self-exclusion, deposit limits and cooling-off periods upon request. If gambling stops being enjoyable, we urge you to contact our support team or a relevant support organisation in your region.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access at all times. We are not liable for losses arising from technical failures, third-party payment processors, or circumstances beyond our reasonable control. Our maximum liability, where applicable, is limited to the amount held in your account balance.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect regulatory, operational or promotional changes. Continued use of our services after any amendment constitutes your acceptance of the revised terms. We recommend checking this page regularly.

Contact Us

For questions regarding these terms, your account, or verification requirements, please reach our team via LiveChat, available 24/7, or by email at support@gamblezen.com. For KYC-related enquiries, contact kyc@gamblezen.com. Whether you're reviewing our GambleZen casino review policies or simply need help logging in, we're here to assist you at any time.